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Terms and Conditions

TERMS OF USE 

Welcome to the website of StoneImpressions (“Company”, “StoneImpressions”, “our”, “we”, or “us”). The following terms and conditions (together with any documents referred to herein) (“Terms of Use”) apply to your use of the StoneImpressions website, https://www.stoneimpressions.com(the “Website”) including any related web pages, content, functionality, and services offered thereon the Website.  

If you do not agree to these Terms, you may not access or use the Website. We may modify the Terms of Use at any time and without notice. Check the Website from time to time for modifications to the Terms of Use. By using the Website following any modifications to the Terms of Use, you agree to be bound by all such modifications.  

 

USE OF THE WEBSITE 

The Website is owned and operated by StoneImpressions. No material from the Website may be reproduced, copied, uploaded, republished, posted, transmitted, or distributed in any way. Materials include, but are not limited to, photographs, information, renderings, graphics, videos, messages, data, text, music, sound, features, hours of availability, or other materials (“Content”).  

 

MODIFICATIONS TO THE SITE 

We reserve the right, at any time, for any reason, without notice, and in our sole discretion to change, modify, terminate, suspend, archive, or discontinue any aspect of the Website including, but not limited to, photographs, information, renderings, graphics, videos, messages, data, text, music, sound, features, hours of availability, or other Content.  

 

PRIVACY POLICY  

Our use of any information you provide to us via the Website shall be governed by our Privacy Policy. We urge you to read and review the Privacy Policy.    

 

COOKIES POLICY 

Our use of any cookies you provide to us via the Website shall be governed by our Cookies Policy. We urge you to read and review the Cookies Policy.   

 

INTERNATIONAL USE 

The Website is controlled and operated from our offices in the United States of America. We do not represent that the materials on the Website are appropriate or available for use in other locations. Persons who choose to access the Website from other locations do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable.  

Persons who access the site from other locations agree to comply with all applicable laws, rules, and regulations in connection with your use of the Website, including laws regarding the transmission of technical data exported from the United States of America or the country in which the person resides.  

 

PROPRIETARY RIGHTS 

StoneImpressions is the owner and/or authorized User of any trademark, registered trademark, and/or service mark appearing on the Website and is the copyright owner or licensee of the Content and/or information on the Website unless otherwise indicated.  

Use of the Website does not grant you a license to any Content, features, or materials you may access on the Website and you may not lease, loan, modify, rent, sell, distribute, or create derivative works of such Content, features, or materials, in whole or in part. Any commercial use of the Website is strictly prohibited, except as otherwise approved by us.  

StoneImpressions does not grant any license or other authorization to any User of our trademarks, registered trademarks, service marks, other copyrightable material, or any other intellectual property by including them on the Website.  

The information on the Website is protected by law, including copyright law.  

COPYRIGHT NOTICE: Copyright © 2000 StoneImpressions, LLC. All Rights Reserved.  

 

TRADEMARK INFORMATION  

Product names, logos, designs, descriptions, titles, words, or phrases may be protected under law as the trademarks, service marks, or trade names of StoneImpressions or other entities. Such trademarks, service marks, and trade names may be registered in the United States of America and internationally.  

StoneImpressions and other StoneImpressions product and service names are trademarks of StoneImpressions (“StoneImpressions Marks”). Without StoneImpressions’ prior permission, you agree not to display or use the StoneImpressions Marks in any way.  

 

LINKS TO OTHER WEBSITES 

While using the StoneImpressions Website, you may be able to link to third-party websites (“Linked Websites”). Linked Websites are not controlled, examined, or reviewed by StoneImpressions in any way. StoneImpressions is not responsible for the content, availability, advertising, information, products, or use of User information or other materials of any such Linked Websites or any additional links contained therein. These links do not imply StoneImpressions’ endorsement of or association with the Linked Websites and StoneImpressions shall not be liable, directly or indirectly, to anyone for any loss or damage arising from or occasioned by the creation or use of the Linked Websites or the information or material accessed through the Linked Websites. Any concerns you may have with the Linked Websites should be addressed directly with that website’s administrator or Webmaster. StoneImpressions reserves the right at any time and without notice to add, change, decline, or remove any feature or link to any of the Linked Websites from the Website.  

 

INDEMNITY 

You agree to defend, indemnify, and hold StoneImpressions, its executives, directors, officers, employees, agents, representatives, and affiliates harmless from any and all claims, liabilities, costs, and expenses, damages in any way arising from, in connection with, or related to your use of the Website, your violation of the Terms and Conditions, or the posting or transmission of any materials on or through the Website by you, including, but not limited to, any third-party claim that any information or materials you provide infringe on any third-party proprietary right.  

 

CONDITIONS OF SALE 

Prior to purchase, please read and review the StoneImpressions Terms and Conditions of Sale below. If you have any questions, please contact a StoneImpressions associate directly through our website or at customerservice@stoneimpressions.com. 

 

SCOPE OF WORK 

StoneImpressions is not a contractor and does not perform or contract for the installation of any StoneImpressions product.  

 

PRODUCT INFORMATION  

Stone is a natural material. No two pieces of stone are exactly alike. As such, all StoneImpressions products are subject to variation in shade, color, and characteristics, including, but not limited to, veining, markings, shading inclusions, or pits.  

 

PRODUCT USE 

StoneImpressions products may be used in a variety of applications such as kitchens, bathrooms, light-traffic residential floors, walls, and stairs. Some products may not be suitable for all applications. If values for characteristics such as absorption or coefficient of friction are required, please contact us in writing before placing an order. 

Material should be installed by removing and laying out the tiles from all crates or boxes to ensure optimal blending of shade variation. No claims for any tile order will be accepted after installation. 

 

HAND-MADE TILE 

Hand-made and custom tile is as much an art as a science. As previously mentioned, variations are inherent to our tiles and should be expected. To ensure the smallest possible range in variation, we recommend that you order enough tile to complete your installation and, depending on the project, 10 – 15% extra. 

 

CUSTOM TILE 

We welcome Custom Tile Design work and can customize any design to encompass your exact vision. Please contact us for more information. 

 

MINIMUM ORDER POLICY 

There is no minimum order requirement for purchase.  

 

ORDER QUANTITIES 

All quantities must be verified in advance of purchase. To avoid miscalculations, we recommend that you have a professional tile contractor or installer calculate the measurements and quantities for your tile project. Upon delivery, we request that all quantities be checked by an installer or contractor.  

Please note that any additions or changes to the order could delay the delivery date and may result in a degree of color variation. StoneImpressions accepts no responsibility for quantities orders.  

 

ORDERING PROCEDURE 

StoneImpressions products are sold through approved tile shops, showrooms, and dealers located throughout the United States of America and Canada. Individuals can use the Showroom Locator feature on the StoneImpressions Website to locate a dealer in their area.  

Your order may be placed through an approved dealer, showroom, or tile shop. Once you place your order, you will receive an order verification e-mail shortly thereafter. Please verify the accuracy of the order. At that time, all applicable changes or revisions should be made.  

Please consult your tile contractor for order quantities. StoneImpressions does not check your order count for installation suitability. 

 

PRICING 

We are committed to providing our customers with the most affordable product and maintaining relatively stable pricing. However, we reserve the right to change prices, termsand conditions of sale without advanced notice. (These do not include jobs already bid or quoted.) 

 

ORDER CANCELLATIONS 

Custom orders cannot be canceled after production has begun. Please be advised that all deposits are non-refundable. 

 

RUSH CHARGES 

Expedited shipping is available for an extra charge. If you need faster delivery, please call us at 1-800-350-3003 and let us know what you need, and we’ll do our best! 

 

UPON DELIVERY/DAMAGED MERCHANDISE 

Immediately upon delivery please review the shipment for accuracy of materials ordered, including quantity, quality, and color, and for any shipping damage. Contact us at 1-800-350-3003 or email, customerservice@stoneimpressions.com if any problems exist. All claims must be presented in writing within five days of receipt. 

Any damage that is apparent upon delivery must be noted on the freight carrier delivery receipt. All products leave our warehouse in excellent condition but if you notice torn or damaged boxes, or any signs of mishandled shipment, please note this by writing a detailed description of the damage on the Delivery Form presented to you by the trucking company/LTL Carrier driver for signature before signing. Take photos of the damage, in original packaging, upon delivery. If the damage is severe, we recommend you refuse the shipment entirely. All claims for damaged or broken merchandise must be made through the carrier. 

 

OWNERSHIP 

StoneImpressions maintains the lawful ownership of all products until they are paid in full. 

 

INSTALLATION 

StoneImpressions does not accept responsibility or liability for installation, sealing, or refinishing of any product. Please review the installation instructions and maintenance guidelines before installation. We recommend using a professional installer for the best results. StoneImpressions is not responsible for problems arising from improper installation, use, or care of the tiles. 

 

RETURNS 

Stock orders (after shipment to customer): No returns accepted after 30 days. Returns are subject to a 30% restocking fee, plus freight to and from the shipping location. 

Custom/Non-Stock (special) orders: No returns will be accepted. These orders are non-cancelable. 

All claims regarding your order pertaining to color, design, quality, or quantity must be resolved prior to installation. All claims for product returns must be made in writing within 5 days of receipt. Returns must be made in original packaging. Freight is the responsibility of the customer. No claims will be accepted for any reason after installation. 

 

STORAGE FEE 

StoneImpressions does not store customer’s orders and any storage requires explicit prior approval. If a customer is unable to accept delivery of ordered materials, we reserve the right to charge an additional storage fee for up to 3 months. After this 3month period, the materials automatically revert to StoneImpressions’ ownership and no refund will be given. 

 

CONFIDENCE GUARANTEE 

StoneImpressions designs and manufactures all tiles sold by StoneImpressions and Artisan Stone Tile in San Diego, California; it is truly a “Made in America” product. We began manufacturing in 2000, and have continually invested in research and development. Today’s product is not only beautiful; it is extremely durable, backed by research and development. Much of what we make is custom, to our customers’ tastes, selections, and specifications. We promise to provide outstanding customer service on all custom products—from concept to final execution. We guarantee to use the finest stone tile possible. We guarantee to pay livable wages to every employee, and unlike most manufacturers of decorative tiles, we promise we will not export our jobs to other countries. We promise you’ll enjoy working with our responsible and caring staff and that you’ll be happy and excited with our product, enjoying it for many years.  

 

CONTACT US 

For any questions, please contact us directly through our website, or email customerservice@stoneimpressions.com today.