Frequently Asked Questions

Answers to your most common questions, all in one place.

Find answers to our most frequently asked questions below, from ordering samples and production timelines to installation guidance. For additional assistance, our team is always happy to help. Visit our Contact us page.

Can I order directly from StoneImpressions?

StoneImpressions tile and wallcoverings are sold exclusively through our network of authorized showrooms, tile shops, and dealers across the United States and Canada. However, samples may be ordered directly from our website to help you explore our designs before visiting a showroom.

Use our Showroom Locator to find a local dealer for full orders, pricing, and personalized assistance.

What if there isn’t a showroom in my area?

If you don’t see a showroom nearby, our team is happy to help.
Please call us at (800) 350-3003 or visit our Contact us page to send a message. We can assist you with finding a trusted dealer or placing a sample order online.

Once an order is placed, we begin processing it right away to ensure quick delivery. Because of this, we’re unable to guarantee changes or cancellations after an order has been submitted. If you need assistance, please contact our team as soon as possible and we’ll do our best to accommodate your request.

All sample orders are final sale and cannot be returned or exchanged. We encourage you to review product details carefully before purchasing or reaching out to our team with any questions prior to placing your order.

Sample orders typically ship within 2–3 business days. Shipping times may vary based on your location, but most samples arrive within 5–7 business days.

All samples are shipped directly from our StoneImpressions headquarters in San Diego, California.

Because each StoneImpressions tile is made to order, production timelines can vary based on design, material, and project scope. Your local showroom will provide the most accurately estimated lead time when placing your order.

All StoneImpressions wallcoverings are made to order. Production timelines vary depending on the design, material, and project scope. Your local showroom can provide the most accurate lead time estimate when placing your order.

For the most refined results, we recommend professional installation, especially for Traditional wallcoverings, which require a smooth, primed wall and high-quality wallpaper adhesive (paste-the-wall method).

Peel & Stick wallcoverings can be applied directly to smooth, clean, and dry surfaces and repositioned as needed.Each order includes complete installation instructions to help ensure a seamless finish, or you can download them here

To clean, gently wipe the surface with a soft, damp cloth and mild soap if needed. Avoid abrasive cleaners, excess water, or solvents. Regular light dusting helps maintain their appearance and longevity.

Yes! Whether you’d like to modify an existing pattern or create a completely bespoke piece, our design team can help bring your vision to life. Visit our Custom Design page or contact your local showroom to explore the possibilities.

To estimate how much you’ll need, measure the height and width of your wall in feet to determine total square footage, then divide by the square footage per yard based on your chosen material width.

Your local showroom or professional installer can assist with precise measurements and yardage calculations to ensure a perfect fit.

All StoneImpressions artwork is created by our design team in our San Diego studio. We then use a proprietary process that blends fine art and advanced printing techniques with a specialized coating to ensure every tile reflects the rich color, texture, depth, and fine detail that distinguish our designs.

Our tiles are suitable for shower walls and other intermittent wet areas when properly installed and sealed. We do not recommend installation in areas subject to continuous water exposure such as shower floors or submerged surfaces.

Additionally, we generally do not recommend installation in shower niches where water may pool or where the area is subject to heavy, consistent use. Prolonged or standing water exposure, as well as improper or failed waterproofing, can compromise the integrity and appearance of the tile over time.

If a homeowner elects to install our product in a shower niche, they are doing so outside of our recommended application guidelines.

To help reduce the risk of moisture intrusion and cracking caused by normal building movement, we recommend the use of 100% silicone sealant at all changes of plane, including vertical corners and where the niche meets the shelf or sill. Installation must strictly follow the requirements of the selected waterproofing system. Routine maintenance, including periodic resealing and re-caulking, is crucial in these environments.

For shower niches that experience frequent use or may not drain efficiently, we strongly recommend selecting materials specifically engineered for constant water exposure and pooling conditions.

Always follow your installer’s recommendations and use an appropriate sealer. For more details, review our Tile Installation Guide.

Clean your StoneImpressions tile with a soft cloth or sponge and mild, pH-neutral cleaner. Avoid abrasive pads, acidic products, or harsh chemicals. Proper sealing and gentle care will keep your tile looking beautiful for years to come.

Absolutely. Our ability to customize any design to match your exact vision means the possibilities are nearly limitless. From color adjustments to fully bespoke artwork, we can bring your project to life with personalized detail and artistry. Explore the options available on our Custom Design page or learn more about our custom consultation process through your local showroom.

Our wallcoverings are available in four distinctive materials, each designed to showcase our artwork in a unique way:

  • Linen – A woven surface that adds subtle depth and timeless sophistication to any design. Type II commercial grade, ideal for both residential and commercial spaces.
  • Grasscloth – A rich, organic texture inspired by handcrafted weaves. Type II fabric-backed vinyl offers strength, scrubbability, and refined natural beauty.
  • Pearl Luster – A luminous, embossed finish with a soft pearlescent glow. Type II commercial wallcovering that blends radiance with durability.
  • Peel & Stick – A PVC-free, self-adhesive option with a matte finish for easy installation and clean removal. Perfect for rentals, residential interiors, or creative projects.

Learn more about each material on our Wallcovering Materials page.

Our traditional wallcoverings can be used in powder rooms or spaces with light moisture when properly ventilated. However, they are not recommended for showers, steam rooms, or areas with continuous humidity exposure.

StoneImpressions wallcoverings are sold by the linear yard, with a 5-yard minimum per design, colorway, or material type.
They are available in two standard widths:

  • 24 inches wide (6 sq. ft. per linear yard)
  • 48 inches wide (12 sq. ft. per linear yard)

Your local showroom can help you determine the best width and quantity for your project.